Effective Date: May 14, 2026
Business: Bluebonnet Detailing, a mobile car detailing service serving Dallas, Texas and nearby areas.
This policy is written for transparency and practical protection. It is not legal advice, and we may update it as our services, tools, or legal obligations change.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact details, such as your name, phone number, email address, and account login email.
- Booking details, such as vehicle size, selected package, add-ons, preferred date, preferred arrival window, service address, city, ZIP code, and notes you submit.
- Account details, such as your name, email address, password hash, and booking history.
- Communications, including texts, calls, emails, messages, photos, or information you send before, during, or after service.
- Vehicle and service information, such as vehicle condition, stains, pet hair, odor, bio-cleaning needs, access conditions, before-and-after photos, and details needed to perform or document the service.
We do not intentionally collect Social Security numbers, driver's license numbers, payment card numbers through our website, or other unnecessary sensitive personal information. Please do not submit that information in booking notes or messages.
2. Information Collected Automatically
When you use the website, our hosting provider and standard web technology may collect basic technical information such as IP address, browser type, device type, pages visited, timestamps, referring pages, and security logs. We also use session cookies to keep users logged in and to protect forms from unauthorized submissions.
3. How We Use Information
We use information to:
- Receive, review, schedule, confirm, update, complete, or cancel detailing appointments.
- Contact you by phone, text, email, or other reasonable means about your request, appointment, quote, service access, follow-up, or account.
- Estimate pricing, identify quote-required services, and prepare for vehicle condition or access needs.
- Create and maintain customer accounts and booking history.
- Operate, secure, troubleshoot, and improve the website, admin dashboard, booking system, and customer experience.
- Document work performed, resolve disputes, prevent fraud or abuse, and enforce our Terms of Service.
- Comply with legal, tax, accounting, insurance, safety, and regulatory obligations.
4. Texts, Calls, and Emails
By submitting a booking request or creating an account, you authorize us to contact you using the phone number or email address you provide for transactional and service-related purposes. These may include appointment confirmation, schedule changes, access instructions, quotes, service updates, follow-ups, and issue resolution. Message and data rates may apply. You can ask us to stop non-essential communications, but we may still contact you about active appointments, safety, payments, disputes, or legal matters.
5. Photos and Service Documentation
We may take photos or videos of your vehicle before, during, or after service to document condition, demonstrate completed work, support quotes, resolve disputes, improve quality, or create marketing materials. We will avoid intentionally showing personal documents, license plates, faces, home interiors, or identifying information when using service photos publicly. If you object to marketing use of photos of your vehicle, tell us before service begins.
6. How We Share Information
We do not sell your personal information. We may share limited information when reasonably necessary with:
- Service providers that help us host the website, store data, manage communications, process payments, provide analytics, or operate the business.
- Workers, contractors, or business partners who need information to perform, schedule, or support your detailing service.
- Payment processors, banks, insurers, accountants, legal advisors, or collection services when needed for billing, disputes, records, or compliance.
- Law enforcement, courts, regulators, or other parties when required by law or when we believe disclosure is necessary to protect rights, safety, property, or prevent fraud.
- A successor business if we sell, transfer, merge, or reorganize all or part of our business.
7. Payments
If payment is collected through a third-party processor, that processor may collect payment details directly under its own privacy policy and security practices. We should not receive or store full payment card numbers through our website unless we later add a dedicated payment provider that handles card data securely.
8. Cookies and Security
We use cookies and similar technologies for login sessions, form security, and basic site operation. We take reasonable administrative, technical, and physical safeguards to protect customer information, including password hashing and restricted admin access. No website, database, email, or messaging system is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We keep information for as long as reasonably needed to provide services, maintain customer records, support warranties or service history, resolve disputes, enforce agreements, improve operations, and comply with legal, tax, accounting, and insurance obligations. We may delete or anonymize records when they are no longer needed. Admin users may delete mistaken or duplicate past orders from the admin dashboard, but backups or logs may retain limited information for a period of time.
10. Your Choices and Requests
You may ask us to access, correct, update, or delete personal information that we maintain about you. We may need to verify your identity before acting on a request. We may decline or limit a request when we need to keep information for service records, legal compliance, dispute resolution, fraud prevention, payment records, tax purposes, or legitimate business needs.
11. Texas Privacy Notice
We operate as a small local service business. Texas privacy laws may provide certain rights depending on the size and activities of a business. We do not sell personal information or sensitive personal information. If our obligations change, we will update this policy and our practices.
12. Children
Our website and services are intended for adults and vehicle owners or authorized users. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can review and delete it where appropriate.
13. Third-Party Links
Our website may link to third-party websites or services, such as payment processors, maps, social media, or hosting providers. We are not responsible for the privacy practices, content, or security of third-party websites.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website or services after an update means the updated policy applies going forward.
15. Contact
Questions or requests about this Privacy Policy can be sent through the contact methods available on our website or by replying to the communication channel you used to book service.